CUSTOMER SATISFACTION

Focusing on the customer and how well the business satisfies customer expectations is crucial in today's business world. Satisfaction ratings have become essential metrics for business owners and managers. Displaying ratings on a dashboard allows a quick, yet comprehensive view of customer satisfaction.

Typical customer satisfaction metrics that a Dashboard Program could present include:

What type of customer satisfaction data do you want to know?

In addition to displaying metrics about a specific company interest, department or function, Dashboard Programs also can present data about the general operations of a company.

Key Performance Indicators (KPIs), such as the ones listed above, and the tables, charts and performance dials used to display the information, can be selected and customized for a specific business.

The picture above shows a customer satisfaction dashboard used in a healthcare setting. Click on the image to view a functioning dashboard. See how different displays are highlighted and how previously gathered data can be displayed by passing your cursor over the various displays and clicking on specific areas.

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