CUSTOMER SERVICE

Each business has its own measures of customer service. At a restaurant, customer service means how quickly you can place an order. For a mail-order business, an important factor is the time it takes for an order to be delivered. Whatever the measures of customer service at your business, dashboards can make them easier to understand.

Typical customer service metrics that a Dashboard Program could present include:

What type of customer service data do you want to know?

In addition to displaying metrics about a specific company interest, department or function, Dashboard Programs also can present data about the general operations of a company.

Key Performance Indicators (KPIs), such as the ones listed above, and the tables, charts and performance dials used to display the information, can be selected and customized for a specific business.

The picture above illustrates a dashboard with customer service metrics displayed. Click on the image to view a functioning dashboard used to help manage the customer service-related activities at a manufacturer's order and shipping department. See how different displays are highlighted and how previously gathered data can be displayed by passing your cursor over the various displays and clicking on specific areas.

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