HOSPITALITY

Service to customers, in one way or another, is the focus of businesses in the hospitality segment. Dashboards provide the people in charge with a quick, direct way to check the status of key areas that contribute to success.

While customer service is the primary interest, there are a many other issues that support and make a high level of customer service possible. These issues include proper staffing and training, using appropriate vendors and suppliers, plus the variety of ways the operation is advertised and promoted to potential guests.

Each of these activities should be measured, monitored and managed by using Key Performance Indicators (KPIs). Some activities should be monitored by the owner/operator of the business. Others are more specific and the responsibility of department heads of different functions within the overall operation.

However, a common need for both the owner/operator and the department head is the requirement to quickly obtain key measures of performance for their areas. Dashboards provide these.

Some issues that hospitality operations may wish to track include:

Key Performance Indicators, such as the ones listed above, and the tables, charts and performance dials used to display the information, can be selected and customized for the business owner/operator, as well as department heads.

General data relevant to the entire operation can be displayed in visual form. In addition, Dashboard Programs also can show data relevant for a specific department or activity. Examples of this specific information include employee data, participation in incentive plans, plus sales and marketing activities.

The image above is a picture of a dashboard that shows KPIs for a hospital, some of which are similar to what a hotel may want to track. Click on the image to see a functioning version of the dashboard and watch how different displays interact, are highlighted and how previously gathered data can be displayed by passing your cursor over the various displays and clicking on specific areas.

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