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SERVICES

Professional service firms of attorneys, CPAs, architects and consultants to name only a few; along with business services such as facility management, office administrative support and employment; have widely different measures of business success. However, every one of these businesses has activities that can be measured, monitored and managed by using Dashboard Programs.

Tracking client activity, status of specific projects, and steps in an approval process are possible Key Performance Indicators (KPIs) that can be translated into data for dashboard displays.

Some issues that professional service businesses may wish to track include:

  • Status of client projects.
  • Work per employee.
  • Billable hours by employee/project.
  • Status of training or professional continuing education.
  • Marketing/new business activities.
  • Pro bono actions.
  • Referrals.
  • Employee benefit usage.
  • Service calls.
  • Waiting time for type of work.

Key Performance Indicators, such as the ones listed above, and the tables, charts and performance dials used to display the information, can be selected and customized for the business owner, department head, or appropriate manager.

General data relevant to the entire operation can be displayed in visual form. In addition, Dashboard Programs also can show data relevant for a specific department or activity. Examples of this specific information include employee data, participation in incentive plans, and fund raising activities.

The image above is a picture of a Financial Services dashboard showing loan status. Click on the image to see a functioning version and watch how different displays are highlighted and how previously gathered data can be displayed by passing your cursor over the various displays and clicking on specific areas.

Every professional service firm and business service operation can use dashboards. Find out the benefits to your specific business and how to obtain a Dashboards Program by contacting the dashboard experts at George S. May International Company.

 

Call: 847-993-5443

E-Mail: info@gsmdashboards.com

 

 

Industry Examples
Construction
Dealership
Healthcare
Hospitality
Manufacturing
Restaurant
Retail
Services
Transportation
Wholesale